Maya 2017 Student Licence Activation ERROR 0015.107

[Anonymous]

Hi, while attempting to install Maya 2017 student license on centos-release-6-9.el6.12.3.x86_64, I've become very stuck at the Product License Activation. My only option is to click the "Activate" button ("Run" being greyed out), so I click that and try the "Connect now and activate!" Even though I am connected to the internet, it pops out saying "not connected to the internet". This option doesn't work, so I do "Use Another Method". I fill out all the boxes, and get to "Request Code". I then follow the instructions to get the request code. However, going offline like it recommended doesn't change the screen--it still presents "Connect now and activate!" or "I have an activation code from Autodesk" as the only options.

I contacted autodesk student community and they sent me an email suggesting a totally wrong solution. I'd really appreciate any help. This is for a project work and I really need to get Maya running ASAP.

I have also attached screenshots for reference. Offline activationrequest code is blankOnline activation not workingOffline activation with .xml not working

Thanks,

[natasha.l · Accepted solution]

Hello @sg104E3FCF, 

Welcome to the community. 

We do not support Maya 2017 or 2018 on a CentOS 6.9 operating system, so it may or may not work even if you activate it. Please review the following information below: 

• System requirements for Autodesk Maya 2018
• System requirements for Autodesk Maya 2017

Make sure you are entering the proper Product Key: 

Autodesk Maya 2017             657I1

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Your link says "CENTOS" is supported!

[Anonymous]

and yes, I am using the correct product key.....

[natasha.l]

Hello @Anonymous, 

I meant your version of CentoOS 6.9. ( it only states 6.5 & 7.2).

Thank you. 

[Anonymous]

In that case, how did it get installed if it's not supported? 

[natasha.l]

Hello @Anonymous, 

The system requirements are determined by a team within Autodesk that tests several functional properties of the software application on particular operating systems, & hardware etc,. They then collect the information based on function & performance, therefore the system requirements do not determine if an application can or can not be installed, it states what has been tested & approved by Autodesk to function properly with that specific Autodesk application. 

So you may get this to work on this operating system, but please be aware that it is not tested & approved by Autodesk.

A disclaimer at the bottom: 

*Autodesk is not responsible for errors or failures of Autodesk software arising from the installation of updates, extensions or new releases issued by third-party hardware or software vendors for the certified software or hardware identified in this document (or for any other third party software or hardware that you may use in connection with Autodesk products).

Thank you for posting to the forums. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.