Maya 2016 student issues with install & use, now unable to uninstall

[Anonymous]

I am not 100% sure where to start.

I downloaded the install 2 days ago. I had an issue about akamai (a process I now cannot kill apparently) that fixed itself by pressing ok in the windows defender pop up. The installation proceeded on, which took about 20min total. At the end I had one error message but it didn't seem important and I ignored it as I was eager to start (my bad, I know...)

The program worked fine, and then I had issues when opening all the .ma from digitaltutors tutorials "error file : c:/Program Files/Autodesk/Maya2016/scripts/shelves/shelf_Rendering.mel line 270: Object 'renderShelfIPRRenderButton' not found"

I couldn't render anything properly using their files, or school's, it's all very dark and warped.

I tried creating a scene, inserting and re-sizing plane images and saving. I waited and waited but after 40min it was spinning with no saved file. Had to kill it via task manager and rebooted.

I decided to repair the install via control panel, let it run 90min, progress tracking was still at 0%, so I killed the setup.exe via task manager.

Rebooted, tried to uninstall and I got "Maya is unable to uninstall"

I have no idea what to do next.

I would post log files as I did delete my temp file before the installation but there are over a dozen log files and I'm not sure which would be needed.

Any idea what to do next?

And if there was a simple explanation of what this akamai is and why I can't kill it (it restarts in 2 seconds) it would be greatly appreciated!

Many thanks!

(system has windows 7 64-bit, 8g ram, intel-i5CPU, nvidia geforge GT230M if that helps)

[Steve_Curley]

http://www.safer-networking.com/removeakamai.php
Theoretically it is a safe process designed to help with distrubuted provisioning of files. Google will find you plenty of evidence to the contrary.

[Anonymous]

Google did that indeed, hence the original question 🙂

i'm sorry I still don't understand what it does. Waht is "provisioning of files"

Regarding my issues after a night's sleep and a couple reboots I managed to uninstall. I followed all steps to completely remove from my computer, re-downloaded and installed, and now nothing works. It installed the application manager, but not Maya itself -even though it appears in the start menu -which it didn't after uninstall- the program files are not in my C drive...

[Steve_Curley · Accepted solution]

https://en.wikipedia.org/wiki/Provisioning