License export problem

[Anonymous]

Hi, 

I'm having problem with exporting license AutoCAD 2012 from user pc.

I want to export the license from old pc to new pc. 

But when i run LTU, it says Export Request Failed. the serial number is invalid (40)

I checked what error code 40 means. and it says the serial number may have been upgraded.

where can i get this upgraded serial number ?

kindly need your help

[Otto]

Hello Jtumbelaka and welcome to the Autodesk community!

It looks like you are seeing "Error 40" when registering and activating your software. This issue typically occurs when a serial number is not valid The following article(s) should help you resolve the problem:

Checklist for troubleshooting Activation and Licensing issues

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Hi,

I've checked all the checklist from link you sent before.

none of them solve my problem

for serial number and product code, i'm sure it is correct

I type it exactly the same as the one type in the back of the box 

this is a standalone installation and the license is permanent

do you have any other suggestion ?

rgds

[Mark.Lancaster · Accepted solution]

@Anonymous

Welcome to the community...

You need to log into your Autodesk Account and obtain that information.  Do you know what your Autodesk Account credentials are?

To the right of your posting is a link called New: Get an Activation Code and in that link is a chat option.  Please chat with Autodesk about this or call (866) 681-4359 and speak with the Autodesk Activation/Registration Team

[natasha.l]

Hello @Anonymous

I am sorry to hear you are having issues transferring your AutoCAD 2012 software.

The serial# may or may not change to be sure check with Autodesk Customer Service, as I do not have access to account information. The Product Keys do change from version to version. I have pasted and attached a link where you can find the appropriate product key. 

Product Name	Product Key
AutoCAD 2012	001D1

Product Key by Version

https://knowledge.autodesk.com/customer-service/installation-activation-licensing/get-ready/find-serial-number-product-key/product-key-look

I hope this answered your question or resolved the issue, if so please click

Kudos or the "thumbs-up!" icon.

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community. 

[Anonymous]

Thank you all, 

for your answer.

I have solved my problem with help from autodesk customer support

rgds,