License claiming it's expired

Anonymous · ‎10-30-2019

I got the free trial student version of AutoCad (the one that's supposed to last 3 years) but this is the second time a pop up for "license expired" has kicked me out. The first time I got it to let me back in the next day and this time it's been a full two days. I haven't even made it a year on my free trial agreement period. Any suggestions? I was trying to reach AutoCad customer service directly or an Autodesk email but when searching this is the place I was lead to.

pendean · ‎10-30-2019

Is this the issue https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Renew-...

EDU Licensing Support is over here https://www.autodesk.com/education/support/edu-contact-us-form

HTH

Mark.Lancaster · ‎10-30-2019

@Anonymous

Welcome to the Autodesk User's Community..

What version of your product is this?

Is this the message you're seeing https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Licens...

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

leowarren34 · ‎10-31-2019

Education Licenses aren't trials and you get three years for each product version so any 2017 products will be coming to the end.

Check: http://manage.autodesk.com/ and ensure your products still appear.

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.

natasha.l · ‎10-31-2019

Hello @Anonymous,

The email you have on file & are using to sign into the forums here does not show any Student licenses.

Please review this video to set up your student licenses.

Steps for Setting-Up Student Software

Let us know if you have any questions.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist

leowarren34 · ‎10-31-2019

@Anonymous Here is the ACAD education link: https://www.autodesk.com/education/free-software/autocad

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.

thahn17 · ‎12-09-2023

I had a similar experience with a student license after switching computers. After a few hours of messing around, the solution for me was to close the app, open my account on a web browser, go to account>user management>by product, unassign myself from the program (fusion 360), sign out, and then sign in and reassign myself. After reopening the app, it showed as expired for a few seconds but then worked. Hope this helps someone!