Licence Expiry

[Anonymous]

Good morning all, I opened autocad this morning to receive an notice saying my licence has expired. No warning at all and I cannot open it whatsoever. Everything just routes me back to 'virtual agent' which is utterly useless and I might as well ask my dog. I have been sent a case number and told I can expect a reply within in a 'few' days. I wasn't aware that licences expire, once bought and paid for surely that's it? please can anyone help.

[DarrenP]

whats the exact error message?

post a screenshot

[pjohnson93VRZ]

I was using Fusion last week at home (I'm head of D&T at the school I work at) Yet this week i am getting the same issue.  I am currently off work recovering from an operation but need to access the students exam work to give them feedback while I am away as the dead line is looming.

When I follow the link from with in Fusion it takes me through various need to log in pages then I get to a page which reports:

Get a free education license

Fusion 360 is available for Mac and PC.

Get Fusion 360 for educational institutions here

• Welcome back, 

  Sign outAutodesk Account

  STEP 2: GET ACCESS TO FUSION 360

  You’ve obtained access to this product.

  STEP 3: DOWNLOAD THE SOFTWARE

  If you've obtained access, you are good to go! You can download it here.

  So this is where I am now,  I already has Fusion on my computer and this reports I've obtained access to this product.  So rather than clicking down load the software I have tried the Get Fusion 360 for educational institutions here  link. 

  This reports this.

   We’re sorry, this product is available for educational institutions on multiple computers and/or network servers only. It is not available for students and educators on a personal device.

  SO I have the program installed on my computer, but my Licence is saying I need to pay, I follow that and it says all is good.

  I tired called one of the numbers on one of the various pages i have been through and ended up talking to a sales guy who told me i had to email but didn't tell me to who.  I tried the online chat, I was no5 in the que with 0time to wait, 5-10mins later I gave up waiting.

[Anonymous]

For educational licenses you need to contact a different "branch" of support:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-contact-the-Suppo...

[leowarren34]

You need to go to the personal license page rather than the institution page: https://www.autodesk.com/products/fusion-360/students-teachers-educators?mktvar004=668081&internalc=...

Education support: https://www.autodesk.com/education/support

[lena.talkhina]

Hello everyone,

I don't follow how we switched here from question which was originally asked by @Anonymous to the question from @pjohnson93VRZ 

So I have a question now to @Anonymous 

Did you find a solution?
If yes, please click on the "Accept as Solution" button as then also other community users can easily find and benefit from the information.
If not please don't hesitate to give an update here in your topic so all members know what ́s the progression on your question is and what might be helpful to achieve what you ́re looking for. 🙂

@pjohnson93VRZ do not hesitate to create a new topic and ask your question. It will be easier to find a solution with one question in one thread.

Thanks!