LGS not responding

[Anonymous]

Hello!

When i start Maya 2017 education version on my Mac. The LGS (Let´s Get Started) prompts, then i clic on Enter a Serial Number and nothing happens.

In forze exit Maya is not responding.

I can´t enter a serial number any way.

This happens on my iMac and my macBook too

any answer please?

[natasha.l · Accepted solution]

Hello @Anonymous, 

If you are using a download now or install now you want to try a more effective method called browser download via the Autodesk Virtual Agent. 

I have listed some steps to prepare your system for download and installation in case you run into a problem. 

If, you have already attempted to install the product:

• Uninstall it 

Then proceed with …

• Log in as an Administrator 
• Temporarily disable your Antivirus software & Firewall Security 
• Download all of the parts Autodesk Virtual Agent
• Locate the download folder and extract (double click) part _001_00X.sfx.exe. 
• Files will be directed to C:\Autodesk
• Follow the prompts to install the program

Please keep us updated on the progress! 

No need to post a duplicate.

[Anonymous]

Hi there, I'm having the same issue but I'm on a Mac (so .exe files will not run). 

I start Maya (free educational version) and when I click "enter a serial number" the program becomes unresponsive. 

Can you offer a solution? 

Thank you!