Issue with Licensing for a Single-User Subscription

[brandohazelton]

Pop-up after initial start-up splash screen for Inventor Professional 2020Pop-up after choosing user -> "Manage Licenses..."Pop-up after choosing "Activate" on License Manager pop-up. Upon hitting "Single-User" button, the pop-up disappears and nothing happens.Result after trying to activate license for a single user.

[Anonymous]

Do you see the license in your Autodesk account (when you login at accounts.autodesk.com)?

Does it give you a serial number, or does it say "Sign in"?

https://knowledge.autodesk.com/customer-service/download-install/activate/subscriber-activation

Try resetting the license activation by following these steps:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-change-or-reset-l...

If it still doesn't work, you might need to raise a case with Autodesk to re-sync your account.