Issue connecting to the license server

[Anonymous]

When attempting to enter the activation key, the following message appears blocking us from proceeding:

Establish an internet connection to continue

The Autodesk licence server cannot be found.  This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.

The Autodesk license server is temporarily unavailable

In an attempt to resolve this issue, we have performed packet capturing on our server and entered all the valid addresses that AutoCAD has suggested without success.  We have noticed it is attempting to connect to a web address (cur.autodesk) but it cannot connect to it error message 404.

[natasha.l]

Hello @Anonymous, 

Sorry for the inconvenience. Have you also verified that the root certificates are enabled on the system & applied the TLS update? 

Please take a look  at this article. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @Anonymous, 

Just checking in with you, hope you were able to resolve this.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.