installing autocad on new computer

[Anonymous]

sir,

I had a subscription till 2015.

now I want to install my (paid for) autodesk products on a new computer (not an extra computer).

but I do not find my autodesk products in my autodesk account.

my autodesk account only shows free versions and not the paid for ones.

can you please solve this for me ?

thank you

Igor Vinck

(personal email removed)

[Mark.Lancaster]

@Anonymous

First welcome to the community..

Secondly this is mainly a peer to peer network and we have no access to your Autodesk Account..

All I can say..

1.  Make sure you are using the correct credentials to view the account that was associated to your maintenance plan back in 2015.

2.  Use a browser like Firefox or Chrome

3.  Clean out your broswer cache and history.

4.  You can download your products from the Autodesk Virtual Agent

5.  Chat with an Autodesk Agent >>here<< regarding your account.

One more thing..  When you subscription expired in 2015 you can only use the released product at that time.  So if the 2016 version was out, you are only entitled to that version.

[dembkod]

Igor,

I removed your email address, so it is not trolled or exploited by anyone who may maliciously stumble on our forums. You should check the product listed in your account and make sure you select the correct year. You should be entitled to whatever product was purchased and available at the time your subscription ended. 

If you select a different year, it may give you the correct download. Certainly you can use the virtual agent to just grab the download, and if you need an activation, you can follow the link on the right-side of the screen to get the proper activation.

Thank you for taking part in our community!

[natasha.l]

Hello @Anonymous,

I wanted to check in with you, I hope you accessed the product by locating it on the Virtual Agent. Products may not appear in your Autodesk Account immediately after purchase. If you still do not see the products in your account after 72hrs, I would try a reset of your password. If you continue to experience an issue please contact the Contract Dates and Supporting Product Issues team. 

Thank you for posting. 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.