Install error 1631 Autodesk Autocad 2021

[info]

Having problem w/ installation. Any suggestion or steps to fix this? Thank you  

[Anonymous]

a quick search found this: 

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Pb-d-i...

[Anonymous]

Yes, but this solution doesn't work.

[natasha.l · Accepted solution]

Hello @info, 

I see that you escalated this post. This is a Microsoft related issue, so have you tried the suggestions in the article & reviewed the Microsoft link that further details the issue. 

Microsoft: 

"When you try to install a product on a computer running Windows NT 4.0 and Windows Installer starts, you may receive one of the following error messages:

• The Windows Installer service failed to start. Contact your support personnel.
• Error 1631: The Windows Installer service failed to start. Contact your support personnel.
• Internal Error 2755: Please contact product support for assistance.

After you receive the error message, the installation quits." 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[m_latz]

Without the detailed msi log files from installation we can only guess.

So please get them from the %temp% folder and zip/rar/7zip to post here, that we can take a look.

regards

Markus