Educational License Renewal: What should I do when the maximum number of verification attempts was reached

[kcorbett95]

Hi there, I am attempting to renew my educational license for Fusion, and I ran into an issue where the renewal site would hang on the sheerID verification page, and ultimately time out. This happened multiple times, and now when I attempt to renew the license I am met with the message:

Unfortunately the maximum number of verification attempts was reached and we were unable to confirm your eligibility for educational access to Autodesk products. Please contact SheerID (our identity verification provider) if you need to try again

I am unsure in how to proceed with contacting SheerID, since the linked support page only has information regarding the initial document submission for verification, which I have already done. Please advise on how to proceed with renewing the educational license.

Thanks!

[The subject line of this post has been edited for clarity by Community Manager. Original: Fusion Educational License Renewal Timeout - SheerID Issues]

[mari.shimode · Accepted solution]

Hi @kcorbett95, please contact our education support so you can try to renew your license again by following the steps descried here.  I think you need to reset your account. Unfortunately I'm not sure what's causing the time out issue. I suggest you to ask the support if it's a common issue and they know a possible solution. I hope they can help you further.

[mari.shimode]

Hi @kcorbett95, did the information provided answer your question? If so, please use Accept Solution so that others may find this in the future. Thank you very much!

[mari.shimode]

Hi, since you can go through the verification process by asking our education support to reset your account, I've marked my first reply as a solution on behalf of you so people who have the same question can find it easily in the future. 

Regarding the timeout issue, if you encounter it again, please try a different browser, clear cache and cookies and check the settings of your security software/app (if you're using one).

Please visit us again whenever you need help from our community.