Factory Cloud Assets are unavailable in Architecture 2022

[robert.elsey]

2022 AutoCAD Architecture is unable to connect to the Factory Cloud Assets. I'm seeing this on 2 computers where I have 2018 and 2022 PDC apps installed. There are no issues with Cloud Assets connecting in Architecture 2018, Inventor 2018 or Inventor 2022, I'm only experiencing this problem with 2022 Architecture. 

The '22 versions I have installed are Architecture 2022.1.2 update (24.1.162.0), and Factory Design Utilities 2022.1.2 (26.1.2.21).

I added a screenshot of what 2018 and 2022 look like side by side. 

[pendean]

Start a support ticket through your subscription portal as explained here https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~....

[robert.elsey]

Thanks Pendean, I submitted a support ticket. I'll add the solution if one becomes available.