Error when identifying my University

[AntonioAlarcon2]

Steps to reproduce
I am trying to identify myself as educator in University of Granada, Spain, in order to get a free license for Autocad for Mac. But the website always gives me an error message and does not let me introduce my University in the corresponding field.

Expected results
I expected to be able to get a free license as educator.

Actual results
The website does not allow me to insert my University.

URL where issue occurs
https://www.autodesk.com/education/edu-software/overview?sorting=featured&filters=individual

Browser
Firefox

OS
Mac

Attachment

[mdavis22569]

hi @AntonioAlarcon2 

Try a new browser .. .like Google with the Incognito mode ... 

[AntonioAlarcon2]

Thank you. I have tried all my browsers, with the same result: no success.

[LeoWarrenADSK]

Hi @AntonioAlarcon2,

Do any institutions load? (Even if they are not the ones that you need)

Can you try reselecting your country and institution type? (Select a different option, then select what you had originally). This should reload the list and allow you to select your institution.

[AntonioAlarcon2]

Thank you. It doesn't work, either. No institution loads. As soon as I type a single letter in the "Name of educational institution" box, it appears the message that it does not find my institution. By the way, I am working on a Mac, I don't know whether this makes a difference.

[mdavis22569]

Can you share a screenshot? 

And you're trying Chrome with Incognito mode? 

[AntonioAlarcon2]

Thank you. Yes, I tried with Chrome with Incognito mode; I am sharing a screenshot.