Error 124 During Licence Export of Autodesk Infrastructure Desin Suite 2015

[Anonymous]

Hi,

1. I just bought a new PC and need to transfer my Autodesk software from the old one. I used the Licence Transfer Utility but to no avail. As per the title, I get this error that my product serial number is not valid (Error 124 - as shown below)

2. I have another licence and tried installing it in my new PC but then again I get the message that my serial number is not valid.

 

Please advise.

Jerome Navoa

[Otto]

Hello jherine2001 and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

[Mark.Lancaster]

@Anonymous

Never and I mean never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.  I will have the moderator remove your images to protect your information.

Also we (as the users) have no idea the status or history of your serial #.   What type of perpetual license do you have for this product?  The license transfer utility (LTU) only works on standalone perpetual license.  I'm wondering if you have a network perpetual license?   Can you confirm...

In the end you don't need to use the LTU if you have a standalone perpetual license.  Just install and activate on the new machine if you still have an active standalone serial # or even if you have a network based license.  If you do have a standalone perpetual license,  perform a clean uninstall per these instructions  on the old machine and remove the license information per this article.