Education license not renewing despite eligibility confirmed

vimanyu.b · ‎05-28-2020

Hi there, my Fusion 360 account recently prompted me that my "Term has expired" so I chose to renew as a student, which I am. Upon submitting proof of my eligibility, I received the confirmation that I am eligible and yet I am still unable to convert back to an educational license. I have gotten in touch for support via email but I have not received any replies since the last two days. Any help please?

Mark.Lancaster · ‎06-02-2020

@vimanyu.b

Your posting is close to being a week old. Do you still need assistance?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

Likes is much appreciated if the information I have shared is helpful to you and/or others

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natasha.l · ‎06-02-2020

Hello @vimanyu.b,

This issue has been resolved, it required an entitlement re-sync of Fusion 360.

Natasha
Community Product Support Specialist

vimanyu.b · ‎06-03-2020

Hi Natasha, it has now been resolved thank you!

aa5147 · ‎06-28-2021

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aa5147 · ‎06-28-2021

InkedScreenshot 2021-06-28 224801_LI.jpg

@natasha.l ... Hi. I have the same problem with Alias, CFD, and VRED. Can someone please tell me how this was resolved. I have no products assigned to my certified Autodesk ID and have no way of doing so (there are no options to do this)

leowarren34 · ‎06-28-2021

Hi @aa5147,

You can request products for your account at: https://www.autodesk.com/education/edu-software/overview

Just sign in and download the installer.

Leo Warren
Autodesk Student Ambassador Diamond
Please accept as solution and give likes if applicable.

aa5147 · ‎06-28-2021

Have done this. I Have sent in the faculty letter and had my eligibility confirmed. I have downloaded the software but when I sign in it just tells me that I am using a trial version. I wonder if it is finding conflict with my old student account (which is still on the system). Do you know how to delete old accounts.