Contact your administrator to request permission to use this product

[Anonymous]

Starting about 3 weeks ago, every time I attempt to use my AutoCAD LT 2018, I receive an error message when I open the program that states, "Contact your administrator to request permission to use this product. You can either enter a new Serial Number and then click Activate, or sign in as a different user after clicking the button below."

This program was registered to my company's software manager's account, however when this issue began, a user account was created for me and I received an update through Autodesk that my permissions have changed. 

I was instructed by someone through Autodesk support to uninstall and reinstall the program by going to manage.autodesk.com, clicking on the drop-down menu beneath the AutoCAD LT software, and selecting the 'Install Now' option. I followed these steps and once the download was complete, when I opened the program, I was met with an error message that stated something along the lines of checking my internet connection. My internet connection was working so I tried re-opening the program and am now being met with the same "Contact your administrator for permission...," error message again. 

Can anyone recommend how to resolve this issue so I can use my software? 

I have Mircosoft Windows 7 Professional 64-bit, in case this info is needed.

Thank you!

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

Not sure why they told you to uninstall/reinstall..  Not necessary for the 2017 or 2018 product line.. 

Anyhow..  Review this article:  https://knowledge.autodesk.com/community/article/113556

[natasha.l]

Hello @Anonymous, 

The product is in your account, assigned properly to you as the user & assigned to a specific device. Please verify that you have tried or confirmed the following. 

1. The product is assigned to a specific device, you would need to contact the Account Administrator to allow this 
2. The Windows profile is set to standard user & needs to be changed to an Administrator 
3. Adjust Lan Settings & Proxy Settings, or try a different network location
4. Sign-out of all Autodesk related products. Please try the following, How to sign out of the Autodesk Desktop app  & be sure to sign-in with the proper Autodesk ID & Password
5. Whitelist the sites listed in these articles:

• What URLs/Protocols Are Accessible for Subscription Licenses
• Single-user Access (formerly Desktop Subscription): Full Site detail for Proxy Whitelisting
• Subscription Licensing – Proxy whitelist 

Let us know if you have any more questions. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous · Accepted solution]

Problem solved, thanks to Autodesk's great support team! These were the steps that resolved my issue:

1.    Close any running Autodesk programs.

2.    Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT.

3.    Remove all files under C:\ProgramData\Autodesk\ADUT.

4.    Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex.

5. Delete the LGS file located in C:\ProgramData\Autodesk\CLM\LGS\Product key_2018.0.0F

6. Delete the file _USRegInfo.htm with the product name and version located in C:\ProgramData\Autodesk\Adlm <username>\AppData\Local\Autodesk\Web Services delete the file LogState.xml

[Anonymous]

Hi Autodesk Admin,

I need the assistance with Activating AutoCAD LT for MAC. I have tried following steps mentioned on this post but it's not helping or I must have been doing something wrong. 

I would really appreciate your assistance, as this is the Second time I have paid monthly fee and was unable to use the product.

Thank you,

Olivia 

[lynn_zhang]

Hi @Anonymous

Sorry that you're having the issue. I see you have submitted support cases with us and our team is working on the issue. I have followed up with the team on your Case #: 13910620 and they will get back to you as soon as possible. 

[Anonymous]

Thank you Lynn, the agent got in touch with me now. 

[lynn_zhang]

@Anonymous You're welcome. Hopefully the issue gets resolved soon!