Contact your administrator to request for permission to use this product.

[michael7GCUZ]

Hi Everyone, 

Looking for a little help in regards to a licensing issue. the user was on a 30day trial. I purchased a civil3d license and ask them to enter the serial number. it worked for a while only to stop. I then assigned the seat to the user and it worked for 2 more days. now I when they open civil3d the box comes up saying "Contact your administrator to request for permission to use this product" if I choose to sign in as different user it doesn't work. 

Any help would be great

Cheers,

[mdavis22569]

HI @michael7GCUZ


Please review the following AKN(s) about this issue

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/simplecontent/content/contact-yo...

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Contac...

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Dialog-box-Contact-your-...

Please advise if this helped, or if we have to look at something else.

Mike

[Mark.Lancaster]

@michael7GCUZ

Adding to @mdavis22569 information or links that he has already provided.

Here are reasons why this message appears and I would suggest that you also review this >>article<< as well.

Disregard posting..  Link was already provided..

[mdavis22569]

@Mark.Lancaster

Gotcha coverd .... You're the first link I shared .... It's one of the better ones ... use it almost daily

[Mark.Lancaster]

@mdavis22569

Sorry about that..  I was thinking that was pointing to the standard ones (and I should've clicked on it.  )  My bad..

@michael7GCUZ  You can disregard my reply since Mike already linked that article..

[mdavis22569]

It's all good, I just wanted you to know it's my #1 go to for the fix ....