Cannot sign in after changing subscription from revit lt to autocad lt

[shaneZX9SR]

I had been subscribed to revit lt suite, but haven't used any of the products other than autocad lt so cancelled my subscription, then once it ran out, then subscribed to autocad lt on its own. Now it won't let me sign in. Any ideas? I've downloaded the latest version, restarted pc, but nothing works and I have drawings to do for the morning lol

[Mark.Lancaster]

@shaneZX9SR

Welcome to the Autodesk User's Community..

What do you mean it will not let you sign in?  Any messages?

[shaneZX9SR]

Hi,

when I load autocad lt, it comes up with a screen for serial key pre loaded, but the button to activate isn’t clickable. I tried signing in as a different user, but still won’t allow it.

[Mark.Lancaster · Accepted solution]

@shaneZX9SR

Are you seeing something like this https://knowledge.autodesk.com/community/article/113556

[shaneZX9SR]

yes

[natasha.l]

Hello @shaneZX9SR, 

Be sure to sign-out of all Autodesk applications & that you are not signed in elsewhere. 

These solutions should address the problem:

• Insufficient permissions
• Trial access with no serial number

If neither of these solutions work, you will need to reset your local license information.

If you continue to have an issue please reach out to the  Account Management team  for assistance with the account contract. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.