Cannot activate my Civil 3D 2019 license

[Anonymous]

After installing Autodesk Civil 3D 2019, I get the following message when I select an option at the "Let's Get Started" window:

"Connection Error
An Autodesk server may be down. Try again later."

Upon closing that window, I then get a message that states "The license manager is not functioning or is improperly installed. AutoCAD will shut down now."

We have a total of eight (8) single-user licenses and I am the first to try installing. I have assigned user names and rights. Civil 3d 2018 and before has installed and run with no difficulty. I work at an agency where our IT department controls firewalls, virus detection, etc.

Please advise! Thank you,

Jennifer Lawrence
Contract # edited

xxx-xxxxxxxx / 237K1

Win 10, 64-bit

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[natasha.l]

Hello @jlawrence,

The 2019 application activation process no longer requires serial numbers it is a sign-in activation that needs access to Autodesk servers to validate licenses. 

1. Reboot the computer & quit any applications from Task Manager running in the background

2. Sign-out of all Autodesk related products. Please try the following, How to sign out of the Autodesk Desktop app  

3. Make sure the products are assigned to you by the Administrator & that the Administrator has a "User" Tab
4. The Windows profile is set to standard user & needs to be changed to Administrator
5. Temporarily disable security settings like Antivirus, Firewall & UAC on your system
6. Resetting and Changing Your Autodesk Account Password
7. Whitelist the sites listed in these articles:

            What URLs/Protocols Are Accessible for Subscription Licenses

            Single-user Access (formerly Desktop Subscription): Full Site detail for Proxy Whitelisting

            Subscription Licensing – Proxy whitelist

Let us know if you have any more questions. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Mark.Lancaster]

@Anonymous

Adding to @natasha.l posting..  Although the forums caught your serial # and "X" it out..

Never and I mean never share any sensitive information here such as email address, serial #, subscription account number, business address, and phone/cell #. This is a world wide peer to peer network and such items should not be posted here for security reasons.

[Anonymous]

Yes, thank you. I inadvertently thought I was with a private support person and didn't catch it until posted. Doh!

[Anonymous]

I would check firewall and other security settings. It depends on how your contact is configured as to whether you need to use an s/n. I just got done registering mine 5 minutes ago, it required my s/n and product id. I've also seen it require you to be logged in as the user as well for the product to run, so you might want to check that as well. You can log in using the connector app, or even by installing screencast and logging into it (i have the best luck this route)

[natasha.l]

Hello @jlawrence, 

I wanted to check-in with you, I hope you were able to resolve the issue. Let us know if you have any more questions. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

None of the solutions offered in this string provided successful results. However, one of our IT specialists spent several hours on the issue and it seems to be working properly at last. I'd love to tell you what all he did, but in watching him go through the many, many trial and error steps he took, I couldn't even begin to follow it all! Bummer that it had to be so complicated (all versions until 2019 installed with no problems), hopefully now he'll know exactly what to do for our remaining users...

Thanks anyway, all!

[natasha.l]

Hello @Anonymous, 

Thank you for getting back to us regardless. Happy you got this resolved finally.