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04-25-2017
03:56 PM
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@Anonymous
Welcome to the community..
Download and install per:
1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product
However if the installation does fail using this method, please post your installation log file here so we can review it. Posting info: Sometimes installation log files contain personal information such as your serial #. Prior to posting your log file please make sure to remove such info.
Good luck on your installation and report back on your progress.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @Anonymous,
Please let us know what Windows OS you are on & please provide an install log.
by locating the Windows TEMP folder. You can do this by going to the Windows Start > type Run in the search box (shortcut Win.key+R) and typing %TEMP% into the box and clicking OK.
Sort by Date or Name and find the Autodesk product and save the installation .log file. Please attach this log file to your reply.
This will help us determine the possible issue preventing you from installing your software.
Note: Log files sometimes contain private information such as serial numbers *SN, please remove this information.
Thank you for posting. ![]()

Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
my os is window 10
link to log file : https://drive.google.com/file/d/0B9R6U-aKyXvNdVNHYTNnN1g5d3c/view?usp=sharing
thank you
Hello @wachiraneeth,
Thank you for your post, the operating system is considered unsupported for the product.
Maya 2014 was not tested to run on Windows 10. It may work but it has not been tested.
Here is a link to the system requirements.
Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software