Can't download autodesk sketchbook on my pc

[Anonymous]

Hello!!

So I've been very happy hearing about how sketchbook is now free and will soon be getting a drawing tablet so I can start doing digital art. I have a pc and I tried installing Autodesk sketchbook on the Microsoft store but I couldn't open it. Apparently  I needed to have specific requirements on my pc for me to open the sketchbook app. 

I hope I can receive help to fix this problem so I can be able to draw digitally ! Thank you~

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

So it sounds like your machine doesn't meet the min requirements.  What is your machine specs?

[pendean]

Like the error states, you need to have Windows10-64bit installed, not WIndows 32bit, before you can use that app.

Read this https://support.microsoft.com/en-us/help/15056/windows-7-32-64-bit-faq

[Anonymous]

Microsoft Store won't download apps to a Windows 10 PC (64) for a lot of people. Makes no sense but I can not download anything from the Microsoft Store. I click on "Get It" and nothing happens. This has been going on for ages despite multiple emails to Microsoft and 1000's of user complaints. Very frustrating.

[leowarren34 · Accepted solution]

Have you tried installing from Autodesk AVA?

[Anonymous]

Thanks Leo. Didn't know what AVA was (have since found out). I was able to download Sketchbook through an alternate download site that bypasses Microsoft Store (thankfully). All's good now. Just love Sketchbook. Thanks again for taking the time to help out.

Mark

[leowarren34]

Anytime, happy to help, I should have known better to fully type out Autodesk Virtual Agent rather than AVA...

[Anonymous]

Hi! I'm having the same problem... where did you find the app?? Can you help me? thanks

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

Here: https://sketchbook.com/thankyou

[Anonymous]

I just went to sketchbook.com and clicked on download.