Autodesk won't help me to get revit/autocad for students

[alexandre.villaeysFW7P7]

Hello,

Im posting this here because I am deseperate. I am the IT admin of our school, and we usually get free licence for our students and their formation.

But since 3 weeks, autodesk support won't help me, saying I can download and have access to their 2022 version of autocad and revit, despite the fact I cannot with screenshot sent.

Our student will have their locence expired in 7 days and I don't know what to do for them, someone here have a solution ?

Thanls to you all

[leowarren34]

Hi @alexandre.villaeysFW7P7,

Are the licenses being installed on School systems? If so then you should be using a school license (free) rather than a student license.

What's the issue with the student license? Can you provide said screenshot?

Finally, if verification is being problematic, there is an enhancement allowing teachers to create 125 user licenses for their students. https://forums.autodesk.com/t5/installation-licensing/a-faster-way-for-educators-to-equip-students-w... 

[alexandre.villaeysFW7P7]

Hello,

Sorry for misleading , it's a school licence (free)

It's a school licence (125 seat) from 2021 that I have for now. I had verified the school on Autodesk and all was great for starting to have 2022 licence key doing the exact same thing than last year.

Normally , after verification, they give the access to 2022 version of school licence, but I got stuck with 2021 version  since three weeks of contact with autodesk support. They said we will contact technical team, no answer from them since 3 weeks, or bad answer like "you got it, just download".

The problem here, is I can't download the 2022 version on my products page, neither I have the possibility to extend 2021 version who finish for my students in 7 days.

I was verified , and it's all good on this, but I can't get to have licence keys and the download action for the 2022 version, even If verification is OK.

So Here I am , at lost, thanks you for taking time to answer me.

Here is the screenshot of my product page, support team tell me I have access, but it's false.

[leowarren34 · Accepted solution]

Hi @alexandre.villaeysFW7P7,

Have you requested AutoCAD 2022 from: https://www.autodesk.com/education/edu-software/overview 

Make sure you have selected the Class/Tab to get a 125 Seat License.

[alexandre.villaeysFW7P7]

Wow , thanks, three weeks with support and no one sent me here.

Really, thanks you.

Topic closed !