Autodesk subscription

[NeilR8PJY]

I’ve been using Autodesk AutoCAD on my iPad Pro since 2017, totally loved the simple to use mobile app with the Apple Pencil.

I am a metal,fabricator, sole-trader small business owner and I have only ever needed it for drawing things in 2D for laser cutting, or inspecting drawings sent to me.

I have just paid my annual subscription last month, same as every year (auto renewal) since 2017 and somehow I’ve been notified that I’ve “finished my free trial” and have to take out an annual subscription, and now cannot draw anything at all, it is now “view only.” I am not a regular user of this product, but when Ive needed to draw something it has been really useful.

does anyone know what has changed here? How can I continue to use the drawing app on the iPad Pro ?

[NeilR8PJY]

I’ve been using Autodesk AutoCAD on my iPad Pro since 2017, totally loved the simple to use mobile app with the Apple Pencil.

I am a metal,fabricator, and I have only ever needed it for drawing things in 2D for laser cutting, or inspecting drawings sent to me.

I have just paid my annual subscription last month, same as every year (auto renewal) since 2017 and somehow I’ve been notified that I’ve “finished my free trial” and have to take out an annual subscription, and now cannot draw anything at all, it is now “view only.”

does anyone know what has changed here? How can I continue to use the drawing app on the iPad Pro ?

[paullimapa]

You can post here to perhaps get better feedback from the community:

Installation & Licensing Forum - Autodesk Community

But best to contact autodesk directly here (scroll down & fill out contact us):

Autodesk Subscription Renewal | Subscription And Licence Renewal | Autodesk

[NeilR8PJY]

Now posted in the recommended forum too.

thanks.

[pendean]

Greetings @NeilR8PJY
Did you reach out to Apple App Store support for your paid subscription issue through them issue yet? I find their ability to get a resolution from app developers quite helpful and quicker than other methods.