Autodesk randomly adding subscriptions to my autodesk account

[edwardeanderson]

Early in the morning of 2/11/25 Autodesk emailed me an invoice from a product BIM Collabrative Pro, something that is irrelevant as far as I can tell as a single seat fusion user. I spent 6 hours on the phone / chat with customer service, who couldnt help me with a refund, gave me confusing and what seems like outright false answers. Promising updates, etc. I ended up having to initiate a charge back with my bank, because apparently Autodesk doesn't have a return policy? Can anyone randomly add to my team, and then purchase products? All that sounds fishy.

I love Fusion as a product, and until now I have had nothing but good things to say about the product and the company.

Long story short, I had to close my bank account; its been an expensive 2 days.

[pendean]

@edwardeanderson  Are you 100% positive the email was actually from Autodesk? You seem to be describing an email scam, nothing more. And it appears you fell for it sadly.

Did you actually talk to your bank staff?

How did your bank give away the funds, in a wire transfer without your authorization?

Are the banking laws in your region that out of control?

Are/were the funds actually missing from your account?

An "invoice" is a request for payment, its not a receipt for payment made. Never has been.

[edwardeanderson]

Wow, that touched a nerve.

Yes, the email originated from autodesk, I could see the subscription on my dashboard as well as 2 new team members with an “@vbim.in” email address.

US banking regulations are outdated I will agree, but when the company who I have subscriptions with, that auto-process every year to keep current; gets compromised it’s easy for them to charge new charges.

I thought it was a scam too at first. Unless this whole website and my fusion subscription are all an elaborate spoof, the scam came from someone who gained control of my autodesk account or it was simply an error. Systems aren’t foolproof.

having to process a charge back as a return policy is ludicrous.

[pendean]

@edwardeanderson OK, so you received a receipt, not an invoice. Got it.

Was your email (the one used to access your account/sign-in) hacked?

Isn't your Autodesk Account log-in now 100% compromised then? Not sure how else anyone got in to your account to place an order with your bank or credit card information to order software products.

I wonder if there is a bigger event here: Autodesk's User Accounts and Payment Methods have been compromised for all (or most) of us.

[edwardeanderson]

The way it works for me as a business customer in the USA; Autodesk sends and invoice with the amount they are going to debit, and then sometime in the next 24 hrs processes the payment, and sends a receipt and a paid invoice. As far as I can tell, my email wasn't hacked (password changes require 2fa); and Autodesk sends me a confirmation email for everything (especially adding users and team members). The big red flags for me, was 1) the ease purchase, 2) the odd timing of it all, although payment usually process late at night for me, and 3) the extra users with no notification.

"I wonder if there is a bigger event here: Autodesk's User Accounts and Payment Methods have been compromised for all (or most) of us." - This is what I tried to bring up, usually followed by the international support agent disconnecting, or saying "sure, sure, sure" and then trying to tell me I signed up for the software, and they could see everything on their end, but can't tell me anything about it.

I try and make it a rule to not click links in emails, and instead go to the known website or phone number to verify. At first I suspected it was just a phishing attempt.

It's solved thankfully, and this morning I received an email from Autodesk telling me they suspected suspicious activity on my account, and I should update my password (facepalm).