Autodesk Application Manger/ Desktop App

[Jroper]

I have a user that cannot get the new Desktop App from the old App Manager.  I've tried every proxy setting, but it should not need to be changed.  I checked to log in the C:\Users\jroper\AppData\Local\Autodesk\.AdskAppManager\Log folder.  I'm getting a download error.  Does this entry mean the server is down?  Is there a way to test the connection to tell if it is offline at the moment?

NFO 2016-06-06T08:15:40.242 TID(9104) AdNetworkAccessMgr::InitialSSLContext
 INFO 2016-06-06T08:15:41.597 TID(9104) AdAppMgrSvcStubImp::startAdAppMgrSvc: service is running
ERROR 2016-06-06T15:27:08.056 TID(9104) CmdTargetMgrImp::handleNetworkError: error=1879048201 Error downloading https://update.delivery.autodesk.com/appcast/services/appcastService/sam/v4 - server replied: Forbidden
 INFO 2016-06-06T15:32:31.520 TID(9104) AdAppMgrSvcStubImp::onServiceUpdating service updated
 INFO 2016-06-06T15:32:31.560 TID(9104) Started: C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AdAppMgrLauncher.exe
 INFO 2016-06-06T15:32:31.577 TID(9104) Autodesk Application Manager ({8B0E5058-00E1-4A76-804B-957B2476201A}) stopped.

[Otto]

Hello Jroper

It looks like you're experiencing issues with the Application Manager. The following article(s) should help you resolve the problem:

Autodesk Forum Thread: Autodesk Application Manager

Autodesk Application Manager FAQ

How to Silently Uninstall Application Manager using SCCM

Error: Unable to run Application Manager

Autodesk Application Manager Error: SSL Handshake failed

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[Mark.Lancaster · Accepted solution]

@Jroper

I know you're looking for a solution..

But if it was me, I would stop depending on this interface and do it the old fashion way by going to the Autodesk web site and manually download the updates when needed.  But that's me... 

[Jroper · Accepted solution]

I was able to solve the issue by simply installing the Desktop App from a separate downloaded source.  After the new app was installed, it was able to see the updates.  The old application simply stated that all products were up to date.  Thanks for advice bots and humans.