Autodesk activation error

[Anonymous]

I installed Autodesk 2017 a month ago and used it for 30 days as a trial run without activating and then I uninstalled it and downloaded again with all my student information so that I can use it for next 3 years but its not activating now, it keeps on saying that the license is expired. Can anyone please help me with that. Thanks

[lynn_zhang]

Hi @Anonymous Welcome to Autodesk Community!

Sorry to hear you're having the problem with your license. Please follow the instruction in this link: Convert a Trial to a Paid License with the serial number and product key for your student software. It applies to educational license as well. Let us know if it works.

[lynn_zhang]

Hi @Anonymous

Just wanted to check if the solution works for you? Were you able to activate your educational license? Let us know if you still need help!

[Anonymous]

1st. When i open autocad3rd, after i click on next2nd, after i click on activateHey Lynn,

Thanks for taking out your time to help me in this regard. I really appreciate it.

So I tried to fix the issue by following the steps stated in the link you gave me but the 2nd step says complete your purchase and for that I have to make a payment so I'm kind of stuck in that.

I'm also posting the screenshots of the error I'm facing while activating, it might help you to understand the issue better.

[Mark.Lancaster]

@Anonymous

Did you create a student account and request AutoCAD 2017?  IF so when did you do this?  If a month ago your serial # may have too many characters in it.  Can you tell us how many characters your serial # has?

[Anonymous]

Yeah its a student account and its been more than a month now. And my serial number have 12 characters, 11 of which are numbers and there’s a dash ( - ) in between.

[lynn_zhang]

Hi @Anonymous

In this case, could you go back to Education Community and request a new license for your student software? The issue has been fixed and the new serial number should work now.

[lynn_zhang]

Hi @Anonymous

Have you requested a new student license from Education Community? Let us know if you need any help!

[Anonymous]

I just asked the support team to issue me a new license. I'm waiting for the reply. Once i get it i'll let you know if it worked or not. Thanks

[lynn_zhang]

@Anonymous 

Ok no problems, I can see your Case #: 13820068 with our Education Support team and they will be able to help you.