AutoCAD 2023 installation error

[Dazzman]

I'm receiving this error message if I try a local or deployment installation on our systems?

So far I've tried the installation on as fixed workstation and a laptop they are part of our standard system build and have the following installed

Windows 10 21H2

Office 365

Sophos Intercept X

AutoCAD 2018 & 2020

Other than that there is nothing special about them, has or is anyone else encountering the same issue?

Thanks.

[Dazzman]

I completely agree with what you are saying, I have been dealing with Autodesk products over 26 years and this is now the 5th time that I've discovered an issue that seems to have been missed in testing, with the responses back from the forum and even Autodesk being it's your problem and you need to sort it out.

I have been in the fortunate position of resolving 2 of these issues myself and then had Autodesk contact me for help, when others reported the same issues, at which point my response has been its you product you sort it out!

I have relented in the end and given them the resolution especially when our reseller called basically begging for the answer as they had 2 clients with the issue and not being able to fix it was making them look bad.

As for your problem are you able to run an elevated command/powershell prompt and type in whoami /priv

once it returns the list of privileges do you see that you have access to 

SeBackupPrivilege (state Disabled)

SeRestorePrivilege (state Disabled)

I was unable to install the product until these showed on the local system.

Hope this helps.

[elgannaway]

I just find it ridiculous that this is coming up after decades of selling & installing these products.  They have basically made it so only the systems admin (in the case of a corporate structure) can install software.  For AutoDesk to deny that this is a problem that they have caused is doubly ridiculous.  At this point, I guess I have to wait for our Systems Admin to install the new software or have my ID added to that category, or have the security setting for those policies changed to something other than Systems Admin (specific name of setting redacted)

[jpCADconsulting]

FWIW, my issue with the deployment failing was that the deploy configuration process doe snot like mapped drive paths anywhere in the config. Not in the paths to the deployment folder, the log file or to the custom ARG file I had created.

Once I redid the precess using all UNC paths, it worked. This is a real pain as every time we need to upgrade the server or move the deployment, it has to be redone, but whatever. It's working.

Hope this helps some of you.

[mdavis22569]

@elgannaway 

Then on the otherside of:

They have basically made it so only the systems admin (in the case of a corporate structure) can install software

You have IT and companies wanting that.  Control and not allowing Permissions. 

So it's a damned if you do / damned if you don't. 

Millions of installs a year ... not all of them will be perfect. Way to many variables. 

Individuals shouldn't have any admin issues for their PC's. 

[ahmadjabir18]

I have exactly the same problem, I tried everything, and the same keeps happening.
Disabling Windows Defender and other security Apps was worthless.
Note that I installed Autodesk Revit 2023 without any issue.
the problem is with Autocad only.

[Basam.Yousif]

What method are you using? Autodesk offers three methods, of which TWO do not work! The browser download is the only way that works.

But before you do that, make sure your system is ready:

- Push all windows update and reboot

- Clear out the temp folders

- Clean out all remnants of previous install attempts (including uninstalling items)

- You might need to uninstall (not disable) anti virus

[b_lawgh]

Hi So I was having the same error 4000 for a week. After inspecting the Logs at \AppData\Local\Autodesk\ODIS, I found out that some ODIS components at C:\ProgramData\Autodesk\ODIS and C:\Program Files\Autodesk\AdODIS could not be deleted by the installer automatically. Deleted these folders and AutoCAD installed just fine.

[seb.reid]

This has just fixed my problem. The service which runs in that folder "autodesk Access Service Host" in the delivery application, has been blocking my installations. Stopping that service, deleting these folders, has allowed me to do a clean install again!

Thanks @b_lawgh 

[whsam89]

i tried installation after deleting the folders & files in the C:\ProgramData\Autodesk directory, it works😀

[Willjoe2442]

Right-click on Autocad or Autodesk programs one by one and choose Uninstall to uninstall them. After removing all the Autodesk elements, restart your computer. Install the Autodesk product, which will be installed as a fresh installation without the error “AutoCAD is already Installed”

Regards,

Will

[eduardovbonfim]

I usually dont enter in the forum to reply but man, you're a life savior, thank you it worked for me.

[andrew.perry8]

We tried a number of different ways to get around this problem for us. I tried changing the date as per https://knowledge.autodesk.com/support/autocad-lt/troubleshooting/caas/simplecontent/content/autocad...
then uninstalled sophos, and then logged on as the local administrator.

Local administrator may not have been required, but I had to disconnect from the network so the domain wouldn't constantly put the time back to the right time, and we have roaming profiles, so the temporary location couldn't be found.

Coworker has just reported that he managed to install on his workstation by just changing the date to the 1st of march. He also had to change the date for the update to work. AutoCAD 2023.1 Update 64-Bit

[cdodge]

Hey Folks.   If anyone runs into this issue again, try this script I wrote and report back.  

It basically does a CLEAN uninstall of the new Autodesk ODIS installer engine, downloads the latest version and installs.   So I believe it should resolve the issue based on several of the reported solutions.

 RESET_ODIS_INSTALLER.BAT

I would guess any system date rollback solutions needed are the result of some aggressive security group policy or Antivirus preventing old versions of Autodesk ODIS installer files from running or updating themselves automatically.  Maybe due to expired digital signatures of some of those files?

Chris Dodge

Microdesk

[ahmedeid446]

can you please tell the steps of the solution 

[msrom]

Fantastic message. I quit asking for help from Autodesk since 1990's. No time for bull ****.

[iqramakasim]

I have the same problem, I have tried installing it on several machines and I get the same error. Out of 5 machines i was only able to install it on one machine.

[rushabhthakkar_910]

@iqramakasim, Have a look at this..!!

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Instal...)

[Faraz_farhad]

I know it was about a year ago, but I wanted to tell you: thanks Dazzman. It helped me a lot by understanding that this problem is only for 2023. I installed the 2022 AutoCAD and I didn't have any problem with it. However I am still searching to find a solution for installing 2023!