Already a verified student but unable to receive Maya 2026 1 year access.

Already a verified student but unable to receive Maya 2026 1 year access.

jojo-gan
Observer Observer
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Message 1 of 3

Already a verified student but unable to receive Maya 2026 1 year access.

jojo-gan
Observer
Observer

I'm trying to get the student subscription 1-year term for Maya for my studies. I signed in with my student email and it already automatically filled in my details (as shown in the 2  images below). This is because in my Diploma studies i have gotten the student free 3Ds Max which was successfully received. I click on Submit , redirecting me to the 3rd image below. It says Congratulations, your educational access is confirmed. Thou after clicking Access products , it redirects me to the All products page (as shown in the last image), where there it says no products available. It has already pass by 2 days of me submitting this , refreshing and signing in and out multiple times , but it is still the same outcome.
Screenshot 2026-01-31 094151.pngScreenshot 2026-01-31 094157.pngScreenshot 2026-01-31 094203.pngScreenshot 2026-01-31 094215.png




 

 

 

 

 

 

 

 

 

 

 

 

 

 

 






In the image below:
Occasionally on the all products page , it tells me the verification is pending. This only occasionally shows up whenever I access this All products page, sometimes it just says Welcome Gan, . I have not received any email from autodesk to upload additional documentation or any other emails.

jojogan_0-1769825219651.png

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Accepted solutions (1)
487 Views
2 Replies
Replies (2)
Message 2 of 3

jojo-gan
Observer
Observer

their live agent chat has helped me successfully resolve this problem smoothly and quick!

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Message 3 of 3

mari.shimode
Community Manager
Community Manager
Accepted solution

Hi @jojo-gan, I'm glad to hear that our education support helped you solve the issue. I'm writing a solution below and mark this reply as an accepted solution to close this case. Thank you for visiting the Autodesk Community!

 

  1. Open the Education Community page in incognito window
  2. Select the product you wish to access
  3. Fill in the required details and submit your verification


Mari Shimode
Community Manager