Advance Concrete 2016 Trial doesn't open

[Anonymous]

I recently downloaded the trial version of Advance Concrete 2016 on my computer. The application gets installed smoothly, but every time I try to open it, I receive an error message that I am attaching along. I already have AutoCAD 2016 installed. Please give me a solution for this problem.

The configuration of my system is (It satisfies the minimum required according to the Autodesk website):

i5 4th generation processor

8 GB DDR3 RAM

Windows7 Ultimate OS 64 bit

NVIDIA 840M Graphics Card.

[Otto]

Hello vmsconsultingcad and welcome to the Autodesk community!

It looks like you are getting a message saying your product is already installed.

For general assistance with this error, please refer to this thread.

If you are installing an Autodesk software product with a BIM 360 Add-in, please visit this page.

If you are installing an Autodesk 2015 suite, please visit this page.

For help with removing products from your system, please visit Performing a Clean Uninstall and Removing All Products from a Windows System.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

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If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[Anonymous]

Your response does not cover the answer to my problem.

Please help.

[natasha.l]

Hello @vmsconsultingcad,

Thank you for taking part in the community, I understand you are having issues installing your Advance Concrete 2016 Trial software.

Make sure you have 

• Logged in as an Administrator 
• Temporarily disabled your Antivirus software and Firewall 

If you still are encountering an issue please provide more information by generating a log file by locating your Windows TEMP folder. You can do this by going to the Windows Start > type Run in the search box (shortcut Win.key+R) and typing %TEMP% into the box and clicking OK. 

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[natasha.l]

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to resolve the issue. 

If so, please select a response that resolved the issue and click "Accept As Solution" button to help others in the community. 

If you resolved the issue some other way please let the community know how. 

Thank you. 

[Anonymous]

Hi @natasha.l,

Sorry for the late reply. I have not tried your solution as of yet. I will let you know as soon as I would. Thank you for helping.

Regards.

[Anonymous]

Hi @natasha.l,

I turned off the firewall and antivirus in the system and installed the software again. Still I received the same error as before. It just crossed my mind that I was using the LT version of AutoCAD 16 in support for it. Could it be that the LT version cannot run the software? I tried to find the 30 day trial for the full version for AutoCAD 2016 but only found it for the 2017 version. The Autodesk website said that Advance Concrete 2016 is supported by AutoCAD 2016 only. So either I should find the Advance Concrete 2017 in support with the AutoCAD 2017 trial, or I should find the trial for the full version of AutoCAD 2016.

[natasha.l · Accepted solution]

Hello @Anonymous,

Yes, that could be it. I have included the system requirements here: Advance Concrete 2016 stating the need for AutoCAD 2016 to use this plug-in. 

Download AutoCAD 2016 by visiting the Autodesk Virtual Agent temporarily disable your firewall & antivirus.

Please follow up with the progress.  

I hope this answered your question or resolved the issue, if so please click Kudos or the "thumbs-up!" Did my response help resolve the issue? Please "Accept As Solution" to help others in the community.

[Anonymous]

@natasha.l,

Thanks for your support. The issue was the use of AutoCAD LT instead of the full version. The software is working fine with AutoCAD 2016 full version.

[natasha.l]

Hello @Anonymous,

Glad to hear you are up and running! Have a great day.