Adding users

Anonymous · ‎01-27-2016

I have purchased 2 subscription seats for AutoCAD LT 2016 and can't activate them or add users. When I try to add users the progress indicator just keeps spinning. I submitted a ticket yesterday and haven't received any response yet.

Mark.Lancaster · ‎01-27-2016

jamie82NPG

Welcome to the community

When did you purchase the software? Have you tried another browser? Have you tried using your email address (that links to your Autodesk ID) as the log in name?

Mark Lancaster

& Autodesk Services MarketPlace Provider

Autodesk Inventor Certified Professional & not an Autodesk Employee

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matthew.d · ‎01-27-2016

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. This is a contract sync issue causing the 'contact your administrator error' in which the contract manager is not added to the users automatically. I have resynced your contract, you should be good to go now. Let me know if you need any other questions, as I am happy to help.

Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

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Please Accept As Solution if this resolves your issue, to help others benefit and locate it.

Anonymous · ‎01-27-2016

Hi Mark,

Thanks for the reply. Purchased on Monday, yes and yes. My account was reset and 1 seat working. Tomorrow we will try assigning the 2nd seat. Everything seems to be all set. Thanks

Anonymous · ‎01-27-2016

Hi Matt,

Thank you for the quick response and for correcting the problem. I have 1 seat assigned and working. I will test the 2nd seat tomorrow. Looks like you have solved my problem. Thanks again for your assistenance!