I freely admit I'm not an expert in the product lines but according to info from my users we have
2 licensed seats for AutoCAD LT
3 licensed seats for Product Design & Manufacturing Collection
The Autodesk account was established under the email of my predecessor - let's call him XYZ. However, since his departure we have access to his mailbox and have successfully logged in, viewed our users etc and assigned at least one license to a new engineer hire. In other words, we have multiple seats for multiple products. As far as I know we don't have individual licenses as payment is made from a single source/invoice. Memory is my only evidence here but we had just one admin - XYZ - and he was/is a primary admin.
It was only when users reported being locked out - some while using the software - that we attempted to log in again and could not. We contacted support who reset the password for XYZ. Bizarrely, XYZ was now listed as a secondary admin under two people we'd never heard of and a company we definitely didn't work for and were unaffiliated with. Even more bizarrely, support demanded we obtain 'consent' from their primary admin to become a secondary admin...of an account that wasn't ours. This was bureaucracy run amok. A scavenger hunt posing as 'customer service.'
But we played ball and contacted the primary admin who, to his credit, was quick in respond and providing them what they wanted. But to what end? Our users still weren't listed. Our licenses were still nullified. Later that same day, I logged in again as XYZ and...he'd been demoted to plain old user. No admin rights at all despite their request and promises. Naturally, I asked what was going on and got a load of flannel from them: 'However, upon further review, we now see that the current primary admin for the same team is somethingatsomethingemail (email masked) and the licenses are currently associated with their account. This is why the licenses are not visible in your account, and the user is unable to access them.'
This was 1 step forward and about 5 back. Oh by the way, 90% of my replies to [email protected] were bounced back to me with 'Oops — we didn’t receive your message.' A 'support' department that operates strictly by email refusing to receive those emails. The mind boggles.
If the previous IT person had taken malicious action it would have been weeks before we first took over access to the Autodesk site and, as before, successfully viewed and assigned licenses. And malicious action would not have resulted in our account somehow becoming attached to or affiliated with third parties completely unknown to us.
Data has clearly been scrambled by humans or computers. Autodesk at least concedes it's a 'considerable mix-up' but to date has refused or failed to rectify what must be a very simple solution: reestablish the account (using a different email if necessary) and reassign/revive the licensed users. It would save time, money, effort and productivity all round yet they refuse to do it or consider it.
