Activation

[Anonymous]

I had Recap last year, renewed my product to recap pro and downloaded last month and now my recap shows trial addition and not an active program what do I do.

[natasha.l · Accepted solution]

Hello @Anonymous,

Welcome & sorry for the frustration. 

I have some steps you can take, but you must be connected to the internet for this to work. Perform the following:

1. Sign into ReCap using your Autodesk Account credentials


2. Once signed in, manually activate ReCap Pro by clicking on the "start trial or activate" button


3. If it does not work please review this information to uninstall, reinstall & remove the licensing information.: Unable to activate ReCap Pro

Keep us posted. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l · Accepted solution]

Hello @Anonymous,

I wanted to check-in with you, I hope you were able to activate Recap successfully? 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.