Account issue

[porca_paletta]

I 'm having a strange issue with my account: I don't see latest updates for a few softwares (e.g. AutoCAD, Inventor, Alias) in Product Updates page, but I see them if I go in All Products and services, open the single software download, and click on Updates & Add-ons. This way I have to open each software download to check for updates, becauseI can't  see all updates in the Product Updates page.

Why is that?

See pics in attachments: e.g. as you can see AutoCAD 2019.1 update is visibile in the product download page (opening ACAD download window, clicking on Updates & Add-ons), while it is not visibile in Product Updates page, so I have to open AutoCAD download to check for updates (and do the same for all other softwares, because I can't know whether a software has been updated or not).

Why updates for NINCAD, ReCap, VRED and a few other are visibile in Product Updates page while AutoCAD, Inventor, Alias, Revit and maybe others are not?

[Mark.Lancaster]

@porca_paletta

I've seen some odd results coming back from Autodesk stuff this morning but my Autodesk Account updates are there..  Perhaps clean your browser cache and history and try again.

[natasha.l]

Hello @porca_paletta, 

Also, please be sure to whitelist the sites specified here: What URLs/Protocols Are Accessible for Subscription Licenses. 

Verify you are assigned "Product Downloads" by contacting the Contract Manager, this maybe be worth a shot to see if it corrects the issue on the "Product Updates" tab. 

*I just checked my account & see a banner message stating there is maintenance being done. Sorry for the inconvenience. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[porca_paletta]

It's a student account, then all softwares I have downloaded from student website are available in my account: there are no updates missing, but some of them don't show up in Product Updates page while they show up on All Products & Services page; all updates are available, I just want they show up in Product Updates as well, because there is no reason some software updates are on AP&S page and not in PU page.

This is not a temporary issue, it's always been this way: it's not a problem related to download permissions (as I said, all softwares and updates are available in AP&S page, I know very well what softwares/updates I can download with my student account), it's just a stupid bug in account not showing all updates available for my account in PU page....

[natasha.l]

Hello @porca_paletta, 

Ahh I see. Educational accounts are managed differently by a specific team at Autodesk. So in that case, please fill this form out with the Educational Support Team to have them look into the account set up for you. 

Thank you for your patience. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.