3dsMax 2016 with SP3 + Extension 2 is showing 18.0 instead of 18.2

[Anonymous]

Hi there,

after the successful installation I still see that 18.0 is used instead of 18.2.

I checked it in the about of 3dsmax.

In the apps there are still 18.0 next to 18.2 (I believe it's because 0.2 mean Extension 2).

I am looking for Extension 2 to squash a bug. And I am still experiencing the bug with the version 18.0.

I am thankful for any help,

~Dennis

PS There is an error at startup. Unsure if it's connected or not.

 

[Darin.Green]

@Anonymous

Never post information where your serial number is visible. Next time try blurring it from your image.

In regards to the issue, the gamerexporter file seem to be missing critical information. Please rename the GamerExporter.dlu and run a repair on the 3DS Max so the file can be rebuilt.

[natasha.l]

Hello @Anonymous,

Sorry for the inconvenience. Please review the read me file for the updates before installing it, it states to first install the SP2 Dated Dec. 2015 then the Ext2 Dated Dec 2015 for 3ds Max 2016. Plugins are version specific checking the requirements & Read Me file may help to resolve this issue. 

Let us know how it goes. 

[Anonymous]

@Darin.Green That's like super-embarrassing . Thanks for pointing that out!

I actually tried to rename the file but to no avail.

@natasha.l I am able to find the Service Packs but could you show me where to download the extensions?

Thanks a lot for you support!

[natasha.l · Accepted solution]

Hello @Anonymous,

I have included a screen shot of the Autodesk Account updates available for 3dsMax 2016. 

Let us know how it goes. 

[Anonymous]

@natasha.l

Thanks again. I should have told you that the license here comes without an Autodesk Account for the users :).

But we could at least get rid of the bug I mentioned by uninstalling the Extension and installing a new SP via the Autodesk Application Manager.

So we are now looking forward to get a single package for the Extension to install them in a proper order ;).

Regards,

~Dennis

[natasha.l]

Hello @Anonymous,

No problem thank you for returning to the community and letting us know.