3ds Max Student version download trouble

[Anonymous]

Hey everyone, 

So I'm currently using the student version of 3ds Max 2016, things went crazy buggy so I decided to uninstall the program and reinstall it. Now though on the autodesk website it won't let me reinstall the 2016 version? I pick the version, operating system, and language and click install and it just sends me an email about my license information but no download starts. Nothing is in my download folder either. I tried both "install now" and "download now" and nothing. When I got to my profile and under "management" from there I can choose to download the 2015 version of 3ds max but the 2016 does't appear at all. It does however let me pick the 2016 of Maya. I meet all system requirements, what am I doing wrong? I'm almost positive I completely uninstalled the 2016 I already had on my system.

Any help would be awesome, thanks!

[Otto]

Hello BryanBothwell and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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[Alessandra.G]

Hi @Anonymous,

Try download your product through our virtual agent and make sure your anti-virus and firewall are turned off.

Regards,