3DS MAX 2019 product key problem

[Anonymous]

Hello!

I try to create deployment for 3ds max 2019 and on license access step i have a trouble:

i select 'network' and put my serial number (ok) and product key (128K1 - is wrong?)

where i can take correct product key for 3DS MAX 2019?

i looking for it in my autodesk.account  and at this page:

https://knowledge.autodesk.com/customer-service/download-install/activate/find-serial-number-product...

but both ways give 128K1

i have license and keys to revit 2019 and autocad 2019 and with the same steps is ok , but 3ds max 2019 is not ok

[mdavis22569]

HI @Anonymous

Are you copy / pasting it in or are you typing it?

I have seen an issue where people copy paste it and there is an extra space in it ...

[Anonymous]

Thanks for reply.

I tried to copy\pase and type from keyboard, also cheked for the no spaces before and after product key, red cross still here..

[mdavis22569]

Have you tried to manually activate it via AVA (Autodesk Virtual Agent)

https://ava.autodesk.com

[Mark.Lancaster]

@Anonymous

May I suggest hitting the back button on the deployment and then next and refill in the info again by typing everything..  No copying/paste.

[Anonymous · Accepted solution]

Ok, thanks all for reply.

I've made this one:
just restarted installation (close and start again Setup.exe) 

At this time product key check is green.

[mdavis22569]

Awesome to hear!