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IW need Internet connection during installation. Company rules blocks it

IW need Internet connection during installation. Company rules blocks it

English below:

 

Wir können Infraworks nicht über die Desktop App updaten (bspw. 2020.0 auf 2020.2). Während des Updateprozesses wird eine Internetverbindung benötigt. Entsprechen einer Microsoft Richtlinie, wird bei uns standardmäßig die Internetverbindung blockiert, um Schadsoftware kein zusätzliches Einfallstor zu liefern.

 

Andere Updates von Autodesk fordern keine Internetverbindung.

 

Entsprechend eines Autodesk Supportes verbleibt uns als Lösung nur eine Deinstallation und Neuinstallation. Dieses ist meiner Meinung nach, ein zu großer Aufwand und kann nicht zielführend sein.

 

 

We cannot update Infraworks via the Desktop App (e.g. 2020.0 to 2020.2). An internet connection is required during the update process. According to a Microsoft policy, we block the internet connection by default to prevent malware from entering the system.

 

Other updates from Autodesk do not require an Internet connection.

 

According to Autodesk support, the only solution is to uninstall and reinstall the software. In my opinion, this is too much effort and cannot be effective.

2 Comments
ramesh_sridharan
Autodesk

@D.Sterrenberg and others voted for this post, Can you please explain what exactly is going on? When we check with the internal team, ADA depends on an internet connection for any update including IW. I didn't quite understand the post that IW has this issue but other products don't.

 

Does the update work if you go through manage.autodesk.com?

 

Please reach out to me so that we can have a session to see what is going on on your end to make sure we address this appropriately.

 

Thanks,

ramesh_sridharan
Autodesk
Status changed to: Archived
 

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