Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Show only
|
Search instead for
Did you mean:
This page has been translated for your convenience with an automatic translation service. This is not an official translation and may contain errors and inaccurate translations. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service.Translate
Is there an issue with the Model Builder service? I know the Health Dashboard shows InfraWorks as "Currently working as expected" but I tried creating a model about 30 minutes ago and it's still not showing up. And just to make sure I wasn't losing my mind, I tried to create another model and still nothing. It's never taken longer than a couple of minutes for it to show up in InfraWorks.
I tried using both my work account and my Expert Elite account (on a separate machine). Both have yet to create a model. Also, both machines are running 18.2.50.0 so not sure if that has anything to do with it. Hmmmm.... Kinda dead in the water at the moment.
Hey Matt, I asked the Dev team to look into it. I'll let you if we find any issues with the Model Builder service. Do you happen to have the ID # for your Model Builder attempts today? Thanks, Elliott
I thought about that AFTER I clicked the closed button. And since I haven't received any emails I don't have the IDs. Are they tucked away in a LOG file somewhere perhaps?? Or can you look it up based on log in account name/email?
I just created a new model of the exact same area (to get you a tracking ID#) and it went right through. Showed up almost instantly for my Expert Elite account. Same with my work account. So I guess it's working now??
Still haven't seen the previous models show up though.
It looks like there was an issue with model requests timing out for a couple hours this morning (EST), thank you for confirming it is working now. Please let us know if you run into any further issues.
Model builder crashes my computer immediately upon selecting it. I have tried uninstalling and re-installing. I have deleted adware programs and updated my graphics driver. It still crashes.
can you send the InfraWorks log files from C:\Users\<<USER>>\AppData\Roaming\Autodesk\Autodesk InfraWorks\logs ?
Do you have the chance to submit a CER report when the program crashes? If yes, please enter your email address and submit it, if a CER number is displayed, please send the number.
I am having the same issue. I have attached my screen shot showing the ID. I have tried to close out and log back in. I do have limited space on my Cdrive is this causing the issue? I have about 7GB remaining.
Thank you for your quick response. Time I created was 11:05am MST. I have created multiple ones all morning, starting at 8:00am and nothing has shown up yet. I am using 18.2.50.0 version
without an active InfraWorks subscription you should not even be able to open a "normal" InfraWorks and create new (Model Builder) models, but only Infraworks in Viewer Mode.
