Hi,
With InfraWorks 2023 (23.1.0.18)
I try to open different model (from different types : shared on ACC, a sample or from Model Builder).
InfraWorks return the message : "enable to open model".
I try to change the local path for A360 and Cache folder to another pathfolder : C/DATA/InfraWorksModels/A360 & Cache.
It doesn't change the problem.
Please find attach the log file.
Solved! Go to Solution.
Solved by Karsten.Saenger. Go to Solution.
Solved by Karsten.Saenger. Go to Solution.
Hi @jean-christophe_ouaknine ,
did you install InfraWorks 2023 just recently?
There are two possible reasons for your issue:
It looks like your models are located in a local drive. So, I suggest a clean uninstallation and reinstallation of InfraWorks.
-> https://knowledge.autodesk.com/article/Clean-reinstallation-of-InfraWorks
Regards,
Karsten.
Hi Karsten
a clean uninstallation and reinstallation of InfraWorks
as it's described in your link solve my problem.
Thank you.
me and IT service have to prepare many computers
The solution you perpose solved the problem on many computers,
But on one computer, a new messsage appears, blocking installation :
Do you have any idea ?
Hi @jean-christophe_ouaknine ,
unfortunately, I don't have an idea what the issue is on this specific computer.
I suggest creating a support ticket for the Autodesk Installation Support. -> https://www.autodesk.de/support/contact-support
Regards,
Karsten.
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