Solidworks 2015 and HSM 2018?

[karl_ehlers]

When I open solidworks, it alerts me that there is an update available for HSM. I click on the download button, and the page it takes me to has no information about HSM - it lists all the other products I have a license for but not HSM. Is it just not possible to have a year mismatch with the software? I have to upgrade to Solidworks 2018 to use HSM 2018?

[Mark.Lancaster]

@karl_ehlers

Solidworks is not supported here so we have no clue what happens inside of Solidworks when there's an HSM update.  So I would suggest you use the actual HSM forum and see if they can assist you.

[natasha.l]

Hello @karl_ehlers,

You can check on the file combability between the two products to determine what file format to best save in. I moved this post to the HSM forum for you, this is a product related issue that a product specialist could better assist you with. 

Thank you for posting to the community! 

[steve]

If Solidworks isn't supported here, where is the forum for Solidworks users now that HSMWorks/com is redirected to Autodesk.com?

[jeff.pek]

Hi -

You can use HSMWorks 2018 with versions of SOLIDWORKS back through 2015.

Jeff

[steve]

Hi Jeff, is this the right forum for SW support?

[jeff.pek]

As close as you'll get. We can certainly help you with HSMWorks questions/issues, and some about SOLIDWORKS too.

  Jeff

[karl_ehlers]

That's good news!! But now I am stuck on how to update - I see this dialog box pop up when I start solidworks:

and when I click on it it takes me to this webpage, but there is no mention for an update of HSMworks on it.

Do I just download the newest version of HSM online and my license should still apply?

[jeff.pek]

What version of HSMWorks do you have now? Do you have a license for the 2018 version? If you do, then yes, you can just download and install the latest.

  Jeff

[steve]

i have a similar problem and submitted a support ticket:

I'm trying to upgrade HSMWorks 2018 for Solidworks 2017. I used to download the updates from www.hsmworks.com/download/experimental/ but that link is now redirected to Autodesk. I downloaded the update from my account manager. The instructions http://cam.autodesk.com/hsmworks-2018-0-1-release-notes/ indicate that I won't have to remove the previous release but the installation fails with a notice that I have to uninstall the existing installation. I'm reluctant to do this because I don't want to screw up my licensing activation.

[karl_ehlers]

I have an educational license for HSMWorks 2015, I'm assuming that will not apply to HSMWorks 2018?

[jeff.pek]

Right, it wouldn't. You can get a newer educational license for 2018 here:

  https://www.autodesk.com/education/free-software/hsmworks-ultimate

Jeff

[jeff.pek]

Hi there -

Installing 2018 won't impact your 2017 activation, but with 2018 you need a new serial number and product key. These should be a available on the account portal (manage.autodesk.com), if you have a current subscription or maintenance contract.

Jeff

[steve]

I already have HSMWorks 2018 R1.41854 installed and I'm just trying to install the 41862 service update. Your online instructions say that I don't need to uninstall the previous version but the install fails and says that I need to uninstall the previous version.

[jeff.pek]

The installer should handle the uninstall for you, but the message (under the yellow warning icon) is less than clear.

  Jeff

[steve]

I pushed through the warning which as you noted automatically uninstalled the previous version. The installer requested my serial number and then reported it wasn't valid! I just waited on hold for 20 minutes waiting for a chat which was just canceled because no agents are available. It used to be so easy. 

[jeff.pek]

Hmm. Can you PM me the serial number and product key you are using?

Put the serial number on 2 lines, e.g.,:

  xxx

  yyyyyyyy

Otherwise, the messaging system will hide it.

Where did you find the serial number to use?

Thanks,

  Jeff

[steve]

Hi Jeff, thanks for help. Everything was working fine before the update. HSM 2018 was activated with this serial number and even had the C13J1 suffix populated

HSM - Ultimate xxx-xxxxxxxx / C13J1
[cid:[email protected]]

[steve]

Hi Jeff, thanks for help. Everything was working fine before the update. HSM 2018 was activated with this serial number and even had the C13J1 suffix populated

HSM - Ultimate xxx-xxxxxxxx / C13J1
[cid:[email protected]]

[jeff.pek]

It's not showing me the serial number. Can you PM that to me, on 2 separate lines, or as a screenshot of your account portal?

Thanks,

  Jeff