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HSMWorks 2018 R2.42038 Failed to Acquire License Error

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Message 1 of 6
scottmoyse
1281 Views, 5 Replies

HSMWorks 2018 R2.42038 Failed to Acquire License Error

I previously installed R2.42017 and activated without issue. Today I tried installing R2.42038 but I got the following series of errors:

 

2017-06-26_11-59-34.png2017-06-26_12-00-00.png

 
2017-06-26_12-00-23.png

 

 

2017-06-26_11-58-14.png

 

 


Scott Moyse
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RevOps Strategy Manager at Toolpath. New Zealand based.

Co-founder of the Grumpy Sloth full aluminium billet mechanical keyboard project

5 REPLIES 5
Message 2 of 6
scottmoyse
in reply to: scottmoyse

I uninstalled HSMWorks completely. Re-extracted the installer, and reinstalled. This time it properly asked me for a serial number..

 

BTW it's proper annoying that the form doesn't remember the Serial Number... and it used to at least remember the product key, but that's gone now as well.


Scott Moyse
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EESignature


RevOps Strategy Manager at Toolpath. New Zealand based.

Co-founder of the Grumpy Sloth full aluminium billet mechanical keyboard project

Message 3 of 6
Steinwerks
in reply to: scottmoyse

I had to do this as well, although I didn't get these errors. My installer simply had a grayed out 'Install' button after the license agreement. Uninstalling fixed it. This was on multiple computers, work and EE licenses, Premium and Ultimate, Win7 and Win10.

Neal Stein



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Message 4 of 6
jeff.pek
in reply to: scottmoyse

Glad you got it working again.

  Jeff

 

PS - I agree that the re-prompt for the serial number is very annoying. We are trying to find a solution to that.

 

Message 5 of 6

What about CAM-7673? Is it fixed?

Michael Taffertshofer, Managing Director of Gramatec GmbH
Message 6 of 6

Yes. Looks like that's fixed, and will be in the upcoming R2 release.

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