moving Single user project to Hub failed, Please contact Support

[B_Dilley_R&Reng]

Half of my projects failed to transfer into my team HUB.  The Jobs status board said "please contact Support".  I own both the single user and the team hub.  

I tried to use "Start update" from within my single user project folder while viewing "project members", but my cursor turns to the "no" symbol when I place it over the blue START UPDATE button.

I tried the following help article: How to transfer Fusion projects from Single User Storage to a Fusion Team Hub with no fix as the transfer button will not highlight when the cursor is over it.

[rajat_mehtaL58QJ]

Hi @B_Dilley_R&Reng ,
Apologies you had to go through this,
I am from the Autodesk Fusion team , Can you share the email id associated with your hub in private message with me . I will ask my team to take a look .
Thanks,
Rajat

[B_Dilley_R&Reng]

pm sent

[rajat_mehtaL58QJ · Accepted solution]

Hi @B_Dilley_R&Reng ,
My team has fixed your issue, confirmed on private message with you .
Can you click on accept solution ?
Thanks,
Rajat