Cannot open the latest version of [file name] because it is not yet available.

[aartsen8]

One of my saved models seems to be stuck in this state. In the online viewer, the state seems to be "working" indefinitely (see attached image). I can only load in a previous version now which misses a few hours of work...

[RajkumarIlanchelian]

@aartsen8 

1. Are you working on multiple machines and if so was the latest version from a different machine than you are trying to open? 

2. IF not, if you go into the Job status (clock icon on the far top right), do you see a version of this file stuck in the upload queue? 

3. Can you go into your Help - support and diagnostics - get diagnostics log files and attach the zip that is generated here, please? 

[aartsen8]

Hi @RajkumarIlanchelian,

To answer your points:

1. I was working on the same machine and the Fusion version was the same.

2. There doesn't seem to be a queue (neither within Fusion or the online environment). Though looking at the online viewer, the icon does seem to indicate so? (See picture below)

3. I included the diagnostics file in the attachment.

[RajkumarIlanchelian · Accepted solution]

@aartsen8 Thank you for the logs.

While we look at the logs can you do the below:

1. While Fusion is open, disconnect internet

2. This should push Fusion into the offline mode

3. Open the file that you are having this issue
4. Do you see the latest version that you were hoping to see? 

If you do see the latest version, make a small change to the file and save it. 

5. Now connect back online. 
6. Wait for a few seconds for the file to upload

Now you should be in sync. Now if in the offline mode you do not see the latest version of the file, then let's explore more. 

[aartsen8 · Accepted solution]

@RajkumarIlanchelian I followed the steps and initially, it wouldn't open the cached file from the data panel in Fusion360. However, I went to the directory with the cached files (in my case C:\Users\[user name]\AppData\Local\Autodesk\Autodesk Fusion 360\BNMGKEPKVUKE\W.login\F ) and directly opened the cached file from there and I finally got the latest version!

[loanloannguyen331]

very useful

[johnsbf]

Neither of those helped.  It happened to 2 separate students on different machines, both today.  One is a Chromebook on wifi and the other tried 2 different Dell desktops connected via LAN cable.  One can't find a file from several days ago the other can't access the latest version of a file from yesterday and is also missing a file created yesterday.  Attached is the diagnostics from the second Dell

[RajkumarIlanchelian]

@johnsbf The log file attached shows that this machine is on version 2.0.15775. This is the latest version. 

It seems like there are three problems that you called out. 

1. Can you check that all three machines are on 2.0.15775? If not can you get them to he same version and see id the open problem atleast is gone? 

2. One can't find a file from several days ago - Does searching for the file name does not show this? Could this have been in a different team hub? If you go into the Fusion team (punch to to the browser) and go into trash can , see if the files are there by any chance? 

3. can't access the latest version of a file from yesterday - Is this an error showing up? If it is the sync error , are they on 2.0.15775? 

4.  also missing a file created yesterday - Again just making sure that the hub is the same and it is not in the trash can.

Based on what you find, we could explore into next steps. 

[johnsbf]

I can confirm the Dells have the latest version. The error message on
the file was "current version not yet available" or something
similar. It gave the option of uploading an older version. Two files
had that same message. There was a 3rd file that did not have that
message. I went on the web. It appeared that the latest file versions
were there. I didn't check for the missing one