Cannot get access to my account in Fusion360

[searneberg]

Hi.

I am struggeling to get access to my account for Fusion360. When I have signed into the web browser, Fusion should then start up, but the screen only freeze and I must start again. This loops all the time and no access to my account. 

[RajkumarIlanchelian]

@searneberg Can you please direct message me your email ID used to register for Fusion? I want to make sure the backend is set up right to begin with. 

[RajkumarIlanchelian]

I see the third picture attached has the email ID. I will start from there. 

[RajkumarIlanchelian]

@searneberg Are you able to login to https://login.autodesk360.com/login successfully? 

[searneberg]

Hello Rajkumar

Thank you for your support in my issue.
Sorry, the link is not working. This is my message when I click the link.

I am not sure, but I have one question.
Could you reset my account? I am only working in Fusion 360 as a hobby, I have a 3D printer and I am working with
my flightsimulator. If you could reset my account for personal use, but keep my drawings. That would be fantastic it that could work.

The inlogging is looping all the time

Below I will show how it works when trying to start F360, step by step:

Thank you so much for looking into this.

Kindly Regards

Sven-Erik

[searneberg]

This is how it is now:

I cant go further after I tried to sign in

BR

Sven-Erik

[RajkumarIlanchelian]

@searneberg We will not be able to do changes to the account to the way that you have asked for. thanks for some of the images that you have attached here. 

Here is one direction we can go to sort of reset things so that we can solve this quickly. 

1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder) 
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

[searneberg]

Hi
I have followed your instructions and below I will show you my screen
and I close this side:
[image: image.png]
[image: image.png]

Then I logg in with my email
[image: image.png]
Put in my password:
[image: image.png]
[image: image.png]

Then press "Go to product"
[image: image.png]
And then Fusion freeze and "Not Responding"

Sven-Erik

[RajkumarIlanchelian]

@searneberg Can you please collect the logs on this machine? 

1. Go to add/remove programs
2. Select Fusion - Modify
This will launch the Fusion service utility
3. Run gather system info
4. Attach the Fusiondiagnosticslogs.zip

[TimelesslyTiredYouth]

might want to try reuploading your images...

[searneberg]

Please find the two files attached in this email

Thanks

[searneberg]

Then sign in via web browser and then password

Then this screen, (Not Responsing)

[searneberg]

Is it possible to get help thru TeamViewer?

B.R.
Sven-Erik

[searneberg]

For some reason, I have only few days of my trial version.
I have used F360 for 2-3 years, but now I have a trial verson..

I think it is strange all this.

BR

Sven-Erik

[RajkumarIlanchelian]

@searneberg What time zone are you on? I can find some time to connect and share screen to see what could be happening. 

[searneberg]

Maybe you have time in2 hours?

[RajkumarIlanchelian]

@searneberg I cannot in 2 hours. Can you let us know what if you time zone and what hours you may be available tomorrow. I am in the US Pacific time zone. I can accommodate later today evening as well. You can direct message me with some of your other availability and time zone. 

[searneberg]

Hi.

Did you see my log files, any interested info?
I think my zone is +1, Oslo, Stocholm, Copenhagen, Paris.
I live in Norway.
I think I will be in touch Saturday, Sundday or Monday if that works.
To be honest, I can pay for help if I can get this work again with personal use license.

Kind regards

Sven-Erik

[RajkumarIlanchelian]

@searneberg There are o log files attached to the above posts. You can email me directly at raj.kumar.ilanchelian@autodesk.com and we can set up a time that works to look into this issue. You can also send me the diagnostics logs files with the email.