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Update failing to complete.

Anonymous

Update failing to complete.

Anonymous
Not applicable

Hello,

 

Every time I try to update Fusion, I get a status that says that the update failed to complete. My internet is good and I tried restarting my computer but it does not change anything. I put the screenshot of the message and the diagnostic log in the attachments so if anybody can help that would be great.

 

Thank you

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James.Youmatz
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

Welcome to the Fusion 360 Community!

 

Thanks for sharing the logs. Can you please try the following. Note that the AppData folder location is a hidden folder.

 

  1. Close Fusion 360
  2. Navigate to C:\Users\user\AppData\Local\Autodesk\
  3. Delete the Webdeploy folder
  4. Restart your computer
  5. Reinstall Fusion from this link here

 

Does that put you on the latest version?

 

Thanks,



James Youmatz
Product Insights Specialist for Fusion 360, Simulation, Generative Design
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Anonymous
Not applicable

I just used the link you shared and reinstall Fusion 360. It's working very well! Thanks a lot.

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