Stuck on startscreen

[ict]

Fusion 360 (on the latest version) seems to be stuck on the start screen for the last couple of days. It starts good and than it keeps loading forever...

Anyone have a suggestion?

Windows 10 - NVIDIA K2200

[ict]

Fusion 360 (on the latest version) seems to be stuck on the start screen for the last couple of days. It starts good and than it keeps loading forever...

Anyone have a suggestion?

Windows 10 - NVIDIA K2200

[pawel.potyrala]

Hi @ict,

thanks for posting! This might be related to a Fusion 360 update that was released a few days ago. I was wondering if you already tried the suggestions described in the following article: Fusion 360 was installed or updated but does not launch.

Let me know if that helps. Thanks!

Best regards,

[pawel.potyrala]

Hi @ict,

thanks for posting! This might be related to a Fusion 360 update that was released a few days ago. I was wondering if you already tried the suggestions described in the following article: Fusion 360 was installed or updated but does not launch.

Let me know if that helps. Thanks!

Best regards,

[I_Forge_KC]

Also, did you have the mesh intersect add-in? Did you recently switch to the new UI preview?

The mesh intersect tool and the preview UI don't get along. There is a warning box that pops up telling you about an invalid command. If you're in this specific situation, that dialog box may be on another monitor, behind another application, etc. Fusion will not fully load until you acknowledge the dialog box.

Just another consideration for you.

[I_Forge_KC]

Also, did you have the mesh intersect add-in? Did you recently switch to the new UI preview?

The mesh intersect tool and the preview UI don't get along. There is a warning box that pops up telling you about an invalid command. If you're in this specific situation, that dialog box may be on another monitor, behind another application, etc. Fusion will not fully load until you acknowledge the dialog box.

Just another consideration for you.

[ict]

Thanks for the info, I will look into it. But I'm sure my system meets the requirements and I'm also on the latest update of my graphics driver. It also doesn't show any duplicates in task manager

[ict]

Thanks for the info, I will look into it. But I'm sure my system meets the requirements and I'm also on the latest update of my graphics driver. It also doesn't show any duplicates in task manager

[ict]

I don't have the mesh intersect add-in. And I did switch to the new UI preview. But I don't see any other dialog box except for the start screen... 

[ict]

I don't have the mesh intersect add-in. And I did switch to the new UI preview. But I don't see any other dialog box except for the start screen... 

[pawel.potyrala]

Hi @ict,

thanks for getting back to us. In that case it might have been a generic failed update. While performing a clean uninstall and reinstall of Fusion 360, make sure to run the execution files Fusion 360 Cleaner.exe and Fusion Client Downloader.exe with Admin rights.

Let us know if that helped. Thanks!

Best regards,

[pawel.potyrala]

Hi @ict,

thanks for getting back to us. In that case it might have been a generic failed update. While performing a clean uninstall and reinstall of Fusion 360, make sure to run the execution files Fusion 360 Cleaner.exe and Fusion Client Downloader.exe with Admin rights.

Let us know if that helped. Thanks!

Best regards,

[ict]

Manual and clean uninstall doesn't seem to help. We tried to re-open it after a clean install and it worked for 3 times, but now it's still stuck on the start screen...

[ict]

Manual and clean uninstall doesn't seem to help. We tried to re-open it after a clean install and it worked for 3 times, but now it's still stuck on the start screen...

[jculleton3]

I too am stuck at the splash screen.

Did the Fusion Cleaner uninstall and a manual uninstall.

Usually got stuck at the splash screen.

The recent uninstall re-install now gives a Fusion 360 not responding just after the splash screen.

Going to try once again.

Nothing has changed on my end as far as computer or peripherals.

Thanks JC

[jculleton3]

I too am stuck at the splash screen.

Did the Fusion Cleaner uninstall and a manual uninstall.

Usually got stuck at the splash screen.

The recent uninstall re-install now gives a Fusion 360 not responding just after the splash screen.

Going to try once again.

Nothing has changed on my end as far as computer or peripherals.

Thanks JC

[pawel.potyrala]

Hello @ict,

Hello @jculleton3,

thanks for the update. I have the following questions:

• Can you clarify what you mean by a manual uninstall? If the clean uninstall with our Fusion 360 Cleaner failed, uninstalling Fusion 360 via Windows Control Panel is not going to work properly. There still might be some registry entries and directories that need to be deleted
• Was the Fusion 360 Cleaner Tool executed with Administrator rights (right click on the EXE file -> Run as Administrator)?
• Please manually collect and send me your Fusion 360 log files: How to manually collect the log files for Autodesk Fusion 360.

Thanks!

Best regards,

[pawel.potyrala]

Hello @ict,

Hello @jculleton3,

thanks for the update. I have the following questions:

• Can you clarify what you mean by a manual uninstall? If the clean uninstall with our Fusion 360 Cleaner failed, uninstalling Fusion 360 via Windows Control Panel is not going to work properly. There still might be some registry entries and directories that need to be deleted
• Was the Fusion 360 Cleaner Tool executed with Administrator rights (right click on the EXE file -> Run as Administrator)?
• Please manually collect and send me your Fusion 360 log files: How to manually collect the log files for Autodesk Fusion 360.

Thanks!

Best regards,

[jculleton3]

I did the Clean uninstall and I followed the direction for a manual uninstall including deleting directories.

Everything worked most of yesterday with no problems.

Today it is once again stuck on the start screen.

I am wondering if the new update is causing me grief or if my Windows 10 laptop is finally dying.

Nothing else crashes or locks up just Fusion 360.

I will try firing up inventor or Solid Works and see if they crash.

Thanks JC

[jculleton3]

I did the Clean uninstall and I followed the direction for a manual uninstall including deleting directories.

Everything worked most of yesterday with no problems.

Today it is once again stuck on the start screen.

I am wondering if the new update is causing me grief or if my Windows 10 laptop is finally dying.

Nothing else crashes or locks up just Fusion 360.

I will try firing up inventor or Solid Works and see if they crash.

Thanks JC

[jculleton3]

Pawel,

Streamer.log , cleaner.log, and applogfile attached

[jculleton3]

Pawel,

Streamer.log , cleaner.log, and applogfile attached

[jculleton3]

Pawel,

Alphanumeric first of three logs in that directory.

[jculleton3]

Pawel,

Alphanumeric first of three logs in that directory.

[jculleton3]

Pawel,

The last two logs I could find including the Web Deploy.

If it appears that I need to wipe my computer and start over I would rather purchase a new HDD and dual boot or buy a whole new machine as this one is loaded with other applications I am trying to learn.

Thanks JC

[jculleton3]

Pawel,

The last two logs I could find including the Web Deploy.

If it appears that I need to wipe my computer and start over I would rather purchase a new HDD and dual boot or buy a whole new machine as this one is loaded with other applications I am trying to learn.

Thanks JC

[jculleton3]

Pawel,

looks like my Inventor license has expired. Weird because I thought I had a perpetual license back when Inventor was given away to Vets, Students, Small home use / Inventors and Tech shop members.

Oh well.

Soldiworks fired right up no issues so I don't think it is a hardware problem unless it is with the HDD.

I don't want to switch and learn solidworks instead, that would be a pain in the backside lol...

Thanks JC

[jculleton3]

Pawel,

looks like my Inventor license has expired. Weird because I thought I had a perpetual license back when Inventor was given away to Vets, Students, Small home use / Inventors and Tech shop members.

Oh well.

Soldiworks fired right up no issues so I don't think it is a hardware problem unless it is with the HDD.

I don't want to switch and learn solidworks instead, that would be a pain in the backside lol...

Thanks JC

[jculleton3]

Pawel Inventor 2019 loads fine.

Very quickly I might add.

So I am going to maybe try another fresh install of fusion 360 and maybe defrag after uninstall before reinstall?

Thanks so much for your help!

JC

[jculleton3]

Pawel Inventor 2019 loads fine.

Very quickly I might add.

So I am going to maybe try another fresh install of fusion 360 and maybe defrag after uninstall before reinstall?

Thanks so much for your help!

JC