Password reset issue

[PLM-miguel.correia]

Hi everyone,

I am one of the administrators of Fusion Team for our company and I need to give support to external users.

I am trying to help one of them to reset his password but it seems not possible. The error message says:

"Password reset instructions could not be sent to your e-mail address"

Can anyone help guide me to understand how to proceed in order to reset the password?

Thank you and regards,

Miguel Correia

[paul.clauss]

Hi @PLM-miguel.correia

Thanks for posting! I noticed that the sign-in team reached out to link you to the information at this link and mentioned that they experienced some back end issues the other day - are you still experiencing problems? Please let us know if so - I am happy to assist.