Long file conversion times.
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I think if you're going to force users to do file conversions "in the cloud," you should be obligated to provide the service in a timely fashion.
After three false starts where it said it was working but never went anywhere, I finally got one to actually move and it's going at a rate of ~5% every 10 minutes. This isn't a complex part. It's a ~10x15mm connector insert with some holes through it.
It's particularly infuriating since I know my computer is capable of doing this 10x faster than what I'm getting with The Cloud™, which is your computer and not mine.
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