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SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC Installation error

4 REPLIES 4
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Message 1 of 5
tobias.girndt
840 Views, 4 Replies

SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC Installation error

Hello,

 

even if i try to install fusion360 i got the same error message:

ssl.SSLError: [SSL: DECRYPTION_FAILED_OR_BAD_RECORD_MAC] decryption failed or bad record mac (_ssl.c:2555)

I follow all the hints and try  uninstall, deactivate antivirus, deactivate UAC, clear the registry, restart. but nothing helps.

Does someone have an idea or is there a new installation instruction for fusion360 on windows?

 

I attach the logfile for research.

 

Thanks

Tobi

 

4 REPLIES 4
Message 2 of 5

Hi @tobias.girndt, sorry you're experiencing this!

You have already tried a few steps in this Knowledge Network article, but we could try a few more things.

 

In particular, I'm curious if the time in Windows is in sync, and if there is any notable configuration on for your network, such as a proxy, VPN, or enterprise firewall.


Lance Carocci
Fusion QA for UI Framework/Cloud Workflows, and fervent cat enthusiast
Message 3 of 5

Good morning Lance,

 

today in the morning every problem is gone away. Strange thing, i did not change anything. Maybe there were something wrong with my internet connection yesterday. Because i also had problems downloading the cleanup tool.

Everything worked fine for my, so maybe you like to add a additional step into the knowledge articel: restart your internet connection

 

Thanks,

Tobi

Message 4 of 5

It's quite possible you caught a server-side error. Right place, wrong time!

 

Great advice, thank you.


Lance Carocci
Fusion QA for UI Framework/Cloud Workflows, and fervent cat enthusiast
Message 5 of 5

Turn off the anti virus and turn off the automatic launching of apps when opening a pc. then you're good to go

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