login first start fusion360

[ptrfpp]

After i installed fusion 360 it does not start. it says there is a problem why it was logging in. 

[ptrfpp]

After i installed fusion 360 it does not start. it says there is a problem why it was logging in. 

[baribak · Accepted solution]

Hi,

Sorry to hear of the trouble. Can you try restarting your computer to see if it helps?

Sometimes a pending Windows/OSX update can affect out login ability.

If that isn't it, can you send us the autodesk.streamer.webdeploy.log file? Can be found:

• OSX - /users/{username}/library/logs
• Windows - c:\users\{username}\appdata\local\autodesk

Regards.

[baribak · Accepted solution]

Hi,

Sorry to hear of the trouble. Can you try restarting your computer to see if it helps?

Sometimes a pending Windows/OSX update can affect out login ability.

If that isn't it, can you send us the autodesk.streamer.webdeploy.log file? Can be found:

• OSX - /users/{username}/library/logs
• Windows - c:\users\{username}\appdata\local\autodesk

Regards.

[ptrfpp]

As requested, here the autodesk.streamer.webdeploy.log file 

[ptrfpp]

As requested, here the autodesk.streamer.webdeploy.log file 

[baribak]

Hi,

Are you still seeing an error when logging in? 

The log file showed a benign error when copying files but nothing that would indicate any login issues.

If you are still seeing errors can I ask that you send us the AppLogFile?

These are found in:

c:\users\{username}\appdata\local\autodesk\autodesk fusion 360\{alphanumericfoldername}\logs

You'll see log files that start wth "AppLogFile" and include the date/time of the sessions.

Regards,

[baribak]

Hi,

Are you still seeing an error when logging in? 

The log file showed a benign error when copying files but nothing that would indicate any login issues.

If you are still seeing errors can I ask that you send us the AppLogFile?

These are found in:

c:\users\{username}\appdata\local\autodesk\autodesk fusion 360\{alphanumericfoldername}\logs

You'll see log files that start wth "AppLogFile" and include the date/time of the sessions.

Regards,

[ptrfpp]

Now Is working 🙂 i do not know what you did but now I can open it. Thanks

[ptrfpp]

Now Is working 🙂 i do not know what you did but now I can open it. Thanks

[Anonymous]

HERE IS THE FILE YOU ASKED

[Anonymous]

HERE IS THE FILE YOU ASKED

[baribak]

Hi,

Thanks for the file. From the errors (Errno 11001) it appears there's an unstable network connection. 

Can you try the steps outlined here: 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

Regards,

[baribak]

Hi,

Thanks for the file. From the errors (Errno 11001) it appears there's an unstable network connection. 

Can you try the steps outlined here: 

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

Regards,